CalAIM Services

CalAIM Services (ECM + Community Supports)  Highlights

• Person-centered care coordination for eligible Medi-Cal members
• Enhanced Care Management (ECM): individualized support and case management
• Community Supports (CS): housing navigation, deposits, utilities, tenancy support
• Promotes stability, improved health outcomes, and long-term independence

Project HEART provides CalAIM services for eligible Medi-Cal members through Enhanced Care Management (ECM) and Community Supports (CS). This program is designed to meet people where they are; especially those facing complex challenges such as housing instability, medical needs, behavioral health barriers, or difficulty navigating support systems. Our goal is to reduce crisis cycles and improve stability through coordinated, person centered care.

Through ECM, participants receive individualized case management and care coordination that connects health, housing, and social supports into one plan. Project HEART helps clients access the services they need, communicate with providers, stay connected to appointments, and overcome barriers that often prevent progress. We focus on consistent support, relationship based guidance, and practical next steps that help clients regain momentum and confidence.

Community Supports provide real help with housing related needs such as housing navigation, rental deposits, utility deposits, and tenancy sustaining services. For clients working toward stable housing, these supports can make the difference between continued uncertainty and a safe place to live. With Project HEART, clients gain a committed partner; someone to advocate, coordinate, and walk beside them as they move toward stability, health, and long-term independence.